We are changing our customer service platform today, launching Zendesk. This will allow us better oversight and functionality for our customer service, and improve our service to you!
Response time will be slightly longer over day, but will improve radically over time.
A new feature will be in the request confirmation emails sent to you once we have received your request. You will be able to click in a link in the email and directly start interacting with your request online, see our responses, add new information and even screenshots and screencasts (recording of your screen to show us how your problem interacts with our site or software).
Another feature is the new “Support Tab” on our website, hanging onto the left side of your internet browser (while on our website) you can directly open a new support ticket with us, or find one of our agents for a live chat session.
We are certain that, in time, this upgrade will allow us to radically improve our service to all our customers!